Shenzhen Growatt New Energy Technology Co.,Ltd was established in 2010, focusing on providing solar inverters and system solutions for global market. Until now, Growatt has reached over 8.5GW installation worldwide, famous as a world leading manufacturer of...
Dedicated in becoming world-leading smart energy
In 2010,Growatt was founded.
In 2012, Growatt Cooperated with Sequoia Capital and China merchant.
In 2014, Growatt was the No.1 supplier of PV inverter in Thailand.
In April 2016,Growatt products have covered more than 100 countries....
Dear Customers,Partners and social friends from all walks of life,
Time flies. It has been seven years already since Growatt was founded in 2010. We always believe that it is our duty to use green energy freely and conveniently.
Inverter keep reconnecting, may caused by electric relay’s problem, may also caused by lack of solar panels, may lead in the morning and evening when there is no enough sunshine, the inverter can not connect to public grid and keep counting down, eventually report Error 117.
Based on different models inverter connected to the public grid, check if the panel number is too small, for the voltage is150V models it needs at least five panels, for the 350V on-grid models the panels should be not less than 12, you can turn off the DC input, restart the inverter to see if this error is still there.
DC arc discharging
Arc discharging maybe cause leakage of current, may cause by hot plug, the inverter or positive and negative poles short circled, wrong connection of positive and negative poles, unbalance panel numbers.
Check the inverter if it is properly shut down,otherwise if it is in working condition it will make current input cause arcdischarging.
Check the string if has positive negative short circle, check the string’s negative and positive poles in wrong connection,wrong connection string connect the same MPPT with right connection string will cause arc discharging.
Different connected size panels strings in the same MPPT may caused partial current to another string to the others, and cause arc discharging.
Loss connection of APP
Sensor and inverter are not connected
sensor has no power
APP scanned the inverter serial number
Installation signal problem
Check 232 port’s dial number switch is on
Check 232 port connected to the sensor.
Check 232 port communication is working.
Scan sensor’s serial number or type in the serial number and checkingcode.
Check the installation position, wrong installation position may cause signal loss, or WIFI Dongle cannot receive the router’s signal, GRPS card may be installed wrong position which cannot receive the signal.
Observing the sensor’s flashing, if there is no problem for outside condition, and sensor does not have any reaction, we can think it is a faulty sensor.
PV low voltage
PV voltage low means the string’s voltage is low,may cause being wrong positive, negative connection, loose connection, or no connection of the panels.
Need to set multimeter to voltage, use the red pen to connect to positive electrode, use the black pen to connect to negative electrode, read the multimeter, if the voltage is in voltage range and it is positive, we can say the PV voltage is normal.
PV high voltage
Different inverters have different DC input voltage range, so the connected solar panels would be set based on input DC voltage, basically “PV high voltage ” is caused by connection of too many panels.
Check the inverter’s setting, DC input voltage range, then check the string’s open circuit voltage.
Low insulation resistance
Analysis: inverter has a function which can test DCinsulation resistance, check if the DC side is lower than 50kΩ, it will give analarm as “PV insulation low” may be cause by damaged DC cable, wet exposed cable, DC components electricityleakage, inverter DC side short circled on the ground
Investigation: disconnect AC air breaker and DC air breaker.
Use MC spanner to dissemble DC side positive andnegative electrode.
Make sure the racks have ground connection(Essential)
(Use the multimeter set to resistance, use the red pen to test positive electrode, black pen to test the ground connection, read each way’s positive to ground’s resistance) (then use the red pen to connect to negative electrode and read the resistance between negative electrode and ground, if it is larger than 50kΩ then may think the inverter can judge thestring’s insulation, if the number is less or equal to 50kΩ, then the inverter’s insulation is down, the inverter will automatically to self protection and stop working, give the error as “low insulation resistance”).
High public grid voltage
Analysis: grid voltage is exceeding inverter voltage range,normally is exceeding the highest setting voltage(factory setting is from195Vac-253Vac)
For General residential power plants, once the clients cannot use all the solar energy, the rest will be put to grid, as the resistance is very high, that may cause the output side of inverter, high voltage will lead to inverter offline.
Investigation: use large input cable, as the larger cable is the smaller resistance.
Inverter is closer to grid, shorter cables and less resistance.
Change the resistance rate, copper has less resistance rate than aluminum, so generally use copper cable.
If the inverter is connected to agriculture grid which has higher voltage than inverter’s voltage limit, you can slightly adjust the voltage limit.
No public grid access
When AC side is down, it may cause inverter no finding of grid voltage.
Dissemble the output port of inverter, use a multimeter to find out if the voltage between live line and neutral line is 220V, if not, we can assume there is no problem with inverter, and outside AC side, you need to test the air breaker, disconnecting link, overvoltage protection and things like that.
Low power generation
Low power generation can be caused by many reasons, weather, temperature, shade, inverters, panels orientation, panel angles and so on.
Weather: fog, rain, cloud, bad weather cancause low power generation.
Temperature: high or low temperature can reduce the panel’s efficiency, and lower the power generation.
Shade: should check the site environment first, including trees, power pole,water tank, clothes, bird droppings, front panels covers back panels, one of the character of panels is once one panel covered, it will lower the whole system’s efficiency.
Panel orientation: check if the orientation is the best angle, the highest solar generation point is from 11:00AM to 2:00 PM.
Panels: different solar panels can not be connected to the same string and same MPPT, please notice a broken panel can significantly lower whole system’s power generation, please change broken panels immediately.
Inverter: once the inverter is down it will not generate any power, please check the DC voltage,which is set to inverter’s voltage range.
Gridreason: Grid fluctuation can happen frequently, reliablegrid quality is one essential condition to ensure inverter working smoothly, soplease notice the grid fluctuation, frequency fluctuation may all effect the inverter’s power generation, even can cause inverter error, also nearby high power consumption can affect the inverter’s power generation.
When there is totally no AC present, inverter displays “AC V Outrange”, instead of display “No AC Connection”?
Growatt TL and MTL series inverters will display a “No AC Connection” message when the AC grid has lost, and showing “AC V Outrange” when the AC grid voltage is out of the permitted range. However, the UE series inverters changed slightly, it only displays “AC V Outrange” on its LCD, either the AC grid has totally lost, or AC grid voltage is out of the permitted range.